FAQ

1. What is the warranty policy for Annapurna Mountain Gear products?
Annapurna Mountain Gear offers a limited lifetime warranty on all of its products, covering defects in materials and workmanship. This warranty does not cover damage caused by improper use, accidents, or natural wear and tear. To file a warranty claim, customers must provide proof of purchase and details of the defect.

2. How should I care for and maintain my Annapurna Mountain Gear equipment?
To ensure the longevity of your Annapurna Mountain Gear equipment, follow these care and maintenance tips:
Clothing: Machine wash on a gentle cycle with mild detergent, and tumble dry on low or air dry. Avoid fabric softeners and bleach.
Tents: Clean with mild soap and water after each trip, and ensure it is completely dry before storing to prevent mold and mildew.
Backpacks: Spot clean with a damp cloth and mild detergent. Avoid machine washing and submerging in water.
Sleeping Bags: Follow the specific care instructions provided with each sleeping bag, typically involving gentle machine washing and drying.

3. What is the return and exchange policy?
Annapurna Mountain Gear offers a 30-day return and exchange policy for products purchased directly from their website or authorized retailers. Items must be in new, unused condition with all original tags and packaging. To initiate a return or exchange, customers should contact customer service for a return authorization number and instructions.

4. How do I choose the right size for Annapurna Mountain Gear clothing?
Annapurna Mountain Gear provides a detailed sizing chart for each type of clothing item on their website. To determine the correct size, measure your chest, waist, hips, and inseam, and compare these measurements to the chart. If you are between sizes or need additional assistance, customer service can provide personalized recommendations.

5. Where can I find Annapurna Mountain Gear products?
Annapurna Mountain Gear products can be purchased directly from their official website, through authorized online retailers, and at select outdoor and sporting goods stores. A store locator tool is available on the Annapurna Mountain Gear website to help customers find the nearest authorized retailer.